Privacy Policy | WinTuple — Data Protection & User Privacy

Learn how WinTuple protects your personal and business data. Our privacy policy explains how we collect, use, and safeguard information in compliance with global data protection standards.

Welcome to WinTuple.com (“WinTuple”, “we”, “our”, or “us”).

We are committed to protecting your privacy and handling your personal information with transparency, care, and security.

This Privacy Policy explains how we collect, use, disclose, and protect your data when you visit our website, subscribe to our services, or interact with us.

By using WinTuple’s website or services, you agree to the practices described in this policy.

Information We Collect

We collect information to provide better hosting, support, and software services. The data we collect may include:
A. Information You Provide Directly
  • Name, company name, and contact details (email, phone, address)
  • Billing details and payment information (processed securely via payment partners)
  • Service configuration or support request details
  • Uploaded files, project specifications, or credentials provided voluntarily
B. Information Collected Automatically
  • IP address, browser type, device identifiers
  • Operating system and referring URLs
  • Session activity, analytics data, and access logs
  • Cookies or similar technologies for website analytics and security
C. Information from Third Parties

We may receive data from trusted partners (e.g., domain registrars, payment gateways, or analytics providers) in accordance with their privacy policies.

How We Use Your Information

We use collected data to:
  • Provide and manage our hosting, SaaS, and IT services
  • Process payments, renewals, and invoices
  • Respond to customer inquiries and support requests
  • Improve our infrastructure, reliability, and user experience
  • Detect, prevent, or address technical issues or security threats
  • Send service notifications, updates, or relevant offers (you can opt out anytime)

Legal Basis for Processing (GDPR Compliance)

If you are located in the EU/EEA, our legal basis for collecting and processing your data may include:
  • Contractual necessity: To deliver the service you requested
  • Legitimate interest: To improve services and prevent fraud
  • Consent: For marketing communications or cookies
  • Legal obligation: When required by law or regulatory authorities

Data Storage & Security

We apply enterprise-grade security to safeguard your information, including:
  • Encrypted data transfer (SSL/TLS)
  • Role-based access control
  • Firewall and intrusion prevention systems
  • Regular vulnerability scans and patching
  • Secure data centers with physical and logical protection
  • Your data is stored on Microsoft Windows-based cloud infrastructure with daily backups and redundancy.
  • WinTuple never sells, rents, or shares customer data with unauthorized third parties.

Data Retention

We retain personal data only for as long as necessary to:
  • Fulfill contractual or legal obligations
  • Maintain service and support records
  • Comply with accounting or tax regulations
  • After the retention period, your data is securely deleted or anonymized.

Sharing & Disclosure

We may share limited data with trusted third parties under strict confidentiality agreements:
  • Cloud and infrastructure providers (for hosting, email, or backup services)
  • Payment processors and invoicing platforms
  • Legal, regulatory, or security authorities (only when required by law)
  • All third-party vendors are carefully vetted to ensure GDPR, HIPAA (where applicable), and PCI-DSS compliance.

Cookies & Analytics

Our website uses cookies to:
  • Improve user experience
  • Track website performance and analytics
  • Manage login sessions for customers
  • You can control or delete cookies through your browser settings.
  • We use Google Analytics and similar tools with anonymized IP tracking where applicable.

Your Data Rights

Depending on your jurisdiction, you may have the right to:
  • Access a copy of your personal data
  • Request correction or deletion
  • Restrict or object to processing
  • Withdraw consent (for marketing or cookies)
  • Request data portability
  • To exercise these rights, please contact us at privacy@wintuple.com
  • We respond to all requests within 30 days.

International Data Transfers

WinTuple may store or process data on servers located in different regions.

When transferring data internationally, we ensure compliance with applicable data protection laws using standard contractual clauses and adequate security safeguards.

Children’s Privacy

WinTuple’s services are designed for professionals and businesses.

We do not knowingly collect personal information from individuals under 18 years of age.

Updates to This Policy

We may update this policy periodically to reflect legal, technical, or operational changes.

The latest version will always be available at https://wintuple.com/privacy-policy with the “Last Updated” date.

Contact Us

For questions or privacy-related concerns, please contact:

📧 Email: privacy@wintuple.com

🏢 Address: WinTuple Technologies, Islamabad, Pakistan

🌐 Website: https://wintuple.com